Terms of Use

Last updated: 1 July 2026

How Trusty works

Trusty is a voice-led stakeholder survey platform. When you participate, your responses are recorded, transcribed, and analysed to produce aggregated intelligence for the client organisation that engaged Trusty to run this survey. Your individual responses are anonymised before being shared with that client. Trusty does not attribute comments to named individuals in its reporting unless you have explicitly agreed otherwise.

How your data is handled

Voice responses are processed by a third-party AI voice service to produce a transcript. That service processes data on our behalf and is bound by contractual data processing obligations. It does not use your voice data for its own purposes.

Voice recordings are retained for a limited period to allow quality checking, then deleted. Transcripts are held by Better Aotearoa Limited for the duration of the survey engagement and managed in accordance with our Privacy Policy.

Better Aotearoa Limited is the data controller for all personal data collected through Trusty. We do not sell your data to third parties or use it to train AI models without your explicit consent.

Your content

You are responsible for what you say during a survey. Please do not share personal information about third parties, make defamatory or unlawful statements, or attempt to manipulate the survey process. Trusty reserves the right to exclude responses that breach these conditions.

Ownership of survey output

The client organisation that engaged Trusty to run this survey owns the aggregated and anonymised output. Better Aotearoa Limited holds and processes the underlying data as the platform operator. You retain no intellectual property rights over the content of your responses once submitted.

Service availability

Trusty is provided "as is". We work to maintain service reliability but do not guarantee uninterrupted availability. We are not liable for any indirect or consequential loss arising from your use of the service.

Governing law

These terms are governed by the laws of New Zealand. Any dispute will be subject to the exclusive jurisdiction of the New Zealand courts, except where you are located in Australia, in which case Australian Consumer Law protections apply.

Changes

We may update these terms from time to time. The version on this page is always current. Continued use of the service after a change constitutes acceptance of the updated terms.

Contact

Questions? Email hello@betterandbetter.co.